An opportunity has arisen for a full time Administrative Assistant (Band 2) within our Rheumatology Department at Musgrove Park Hospital. This is a fixed term position for 12 months.
We are seeking an individual who is an excellent team player and thrives in a busy environment. Applicants should have good organisational, interpersonal skills and the ability to work under pressure. You will work as part of a team providing administrative support to our Secretaries and Clinicians. The successful applicant needs to be able to multi-task and have a good working knowledge of numerous IT systems. A good standard of English is essential for this role and previous audio typing is essential as a large amount of the role will involve clinic typing.
A medical audio typing test will form part of the interview.
Main duties of the job
- To provide secretarial, clerical and receptionist support to specialty teams
- To work within the Trust values and core standards to maintain an excellent patient
experience at all times
- The post holder will be required to work flexibly across the Trust in a variety of specialties
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!
Detailed job description and main responsibilities
• Communicate with patients, colleagues, internal and external contacts in a courteous,
professional and timely manner at all times by various methods, i.e. telephone, written,
face to face
• Receive telephone calls and enquiries, taking appropriate action, or, where necessary,
re-direct or accept a message on behalf of members of the specialty team
• Report any complaints/comments or requests to the Department Supervisor/Manager
immediately. Have the knowledge and knowhow of when to refer to PALS
• Report any incidents by way of Trust Incident Reporting system
• Know how to operate the security alarm within the hospital
- Good Standard of General Education
- Audio Typing
- IT Qualification
- Minimum 1 year administrative experience in a workplace setting within the past 3 years
- Experience of working in a healthcare setting / previous experience of NHS administrative processes
- Working knowledge of Microsoft Office suite