Apprentice Control Room Assistant

Apprentice Control Room Assistant

An exciting customer service-based apprenticeship working as part of a busy control room which operates 24/7, similar to that of a helpdesk. You’ll be based at the employers Weston offices where both control room and operations work alongside one another. This small friendly team invest in supporting their apprentices and actively promote career progression (the MD was once the apprentice!)

Responsibilities

The role will include answering incoming control room calls and assisting with caller queries (with full training) logging any that can’t be resolved onto the company’s management system so that they can be dealt with accordingly by the relevant team member. As the role and your knowledge progresses you will start to expand your duties and get involved with more complex calls both inward and outbound.

Training

During your apprenticeship, you will be studying towards your L2 Customer Service Practitioner Award, delivered by Professional Apprenticeships, who were voted the region’s best training provider and have achieved the highest Ofsted rating.

During this level 2 apprenticeship, you will learn the basics of customer service, the customer experience, systems and processes, understanding customer needs and so much more.

Progression

There is genuine opportunity to progress upon successful completion. The company actively promote career progression with many of the existing managers having started within the control or operations team.

Employer

Based in Weston, the employer operate within the rail sector with a focus on keeping the workforce and worksite safe. The control room team are vital in making sure that any issues which occur onsite are logged and dealt with to maintain these safety measures. They are a small, but friendly team which means you will learn at pace but with the full support of those around you, who have all been in your shoes!

Tagged as: Suitable for U18's

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Job Overview
  • Salary
    £12k
  • Job Category
    Customer service
Job Location