Case Administrator

Case Administrator

Do you have administration skills and are looking for a new challenge?

We are now recruiting for an experienced administrator to join a small team within our Professional Standards Department.

Reporting to the office manager you will provide an efficient and confidential internal administrative service, delivering work to a high standard within agreed timescales and in line with requirements and processes. This core role enables confidence to be built and maintained with the public, our communities and our colleagues by ensuring high standards are met.

You must be customer focused and possess excellent communication and interpersonal skills to interact with a variety of personnel at various levels both within the organisation and to members of the public. You will require a high level of attention to detail and accuracy within this fast paced dynamic working environment.

In this role, your main responsibilities will be:

Responding to both basic written and telephone enquiries, from members of the public, external agencies and internal colleagues, exercising discretion and ensuring and confidentiality.

Recording complaints accurately and timely on a complaints recording system.

Responding to Freedom of Information requests, collating and interpreting excel data.

Inputting, updating and retrieving data on computer systems and records.

Making decisions regarding archiving of documents and searching files to ensure that appropriate information is maintained.

Working as part of a small team to provide cover and guidance and basic training as required.

Skills, experience and qualifications required:

Experienced in the use of computer packages including Microsoft (word, outlook, excel).

Experience of communicating with a wide variety of customers.

Experience of producing written correspondence to internal and external staff.

Experience of working in an administrative role.

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK- ideally this means that you would have been resident in the UK for the last 5 years.

Does this sound like the role for you? Click the link below to apply.

We are looking for people who share our values of caring, inclusive, courageous and learning.

To find out more about our Inclusive Culture

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Avon and Somerset Police?

Avon and Somerset Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Avon and Somerset is the force for you.

Equality, diversity and inclusion

Avon and Somerset Police are committed to equality, diversity and inclusion.

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Flexible working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Avon and Somerset Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained.  You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.
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Job Overview
  • Hours Per Week
    37
  • Salary
    £21,135 - £23,406
  • Job Category
    Admin / Clerical / Reception
  • Disability Confident
    Yes
Job Location