Client Liaison Manager

Balfour Beatty

Client Liaison Manager

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Balfour Beatty are looking for someone to join their Major Projects team as a Client Liaison Manager and you can contribute to tangible, worthwhile work you can be proud of.

As a key member of the project team, you will be responsible for delivering a best-practice service that ensures customer and colleague advocacy, adds value and supports the delivery of agreed KPIs. The scope of this role includes, but is not limited to, the duties described below:


  • Manage delivery of project communications and community engagement strategies, ensuring appropriate and timely information and content is provided to all stakeholders
  • Attend internal project update meetings and external community liaison working groups
  • Collaborate with Project/Contract Manager and client stakeholders to implement community investments plans
  • Put effective processes in place to manage local investment budgets and maintain written records
  • Develop a programme of community relations events and manage the delivery thereof
  • Develop and maintain an effective site visit programme and/or information outreach programme, identifying opportunities to showcase expertise, raise profiles and build trust with the local community
  • Support the delivery of industry-wide initiatives such as UKCG Open Doors, National Apprenticeship Week and Armed Forces Day
  • Work closely with UK Communications team and the client to align messaging outputs effectively, manage media activity, talk positively about project successes and ensure protection of both the Balfour Beatty and EDF brands
  • Identify potential risks and issues and mitigate through proactive and reactive communication
  • Manage delivery of employee engagement activities to reinforce corporate messages, operational process changes and safety-focussed initiatives to drive delivery of project KPI’s
  • Enhance and protect the reputation of the HPC project, the client EDF Energy and Balfour Beatty through the development and implementation of an effective communications and community engagement strategy
  • Build and maintain mutually beneficial relationships with key stakeholders and have respect to act as a trusted adviser on communications matters
  • Embed a ‘customer-led’ approach and support delivery of project and communication KPIs

Qualifications : 



  • Member of CIPR and relevant qualification
  • Valid CSCS card
  • Good understanding of the regulatory environment in construction/rail/utility industries

You will have the following:



  • Bachelor’s Degree in marketing, public relations, communications or a related field
  • Experience of working on construction/civil engineering infrastructure projects
  • Excellent communication, written and interpersonal skills
  • Self-starter with the ability to manage conflicting deadlines
  • Strong stakeholder management experience
  • Team player with ability to influence and negotiate
  • Strong analysis and problem-solving skills
  • Good understanding of the media
  • Experience of delivering informative and engaging presentations to different audiences
  • Continually searches for ways to add value and take performance to the next level
  • Proactively builds knowledge through sharing ideas and expertise with others
  • A clean driving licence and willingness to travel
  • Computer literate and proficient in Microsoft Office


For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

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