Client Services Supervisor

  • Full time
  • Taunton, Somerset
  • Posted 2 weeks ago
  • December 13, 2020
  • £20,500-£23,000

We are recruiting for a full time Client Services Supervisor in Taunton.

Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

This award-winning service is a family run business and we are seeking a Client Services Supervisor who can help ensure our ethos exceptional care is being consistently delivered. We are looking for someone who has experience of working in a care setting, has good organisational skills and wants to work for a care company that puts the highest quality care first.

This exciting role offers future career progression within our successful and growing team structure.


The Client Services Supervisor is a new role based in our office and visiting/supporting Clients within their own homes. You will work as part of a team responsible for supporting Clients and CAREGivers in order to provide the highest quality service to clients. Some of the main duties are;

  • Developing and maintaining positive relationships with clients, their families, professionals and our wonderful CAREGivers
  • Visit clients to assess their care needs and review their care planning
  • Deal with the day to day queries relating to Client and CAREGivers wellbeing
  • Liaise with the Care Manager
  • Being part of our on call team to cover our 24 7 service, including an evening and weekend working Rota
  • Signing off CAREGivers training on specialist equipment/competencies


Key attributes & requirements;

Motivation: At Home Instead our drive to improve the quality of living for each of our clients sits at the heart of everything we do. The successful candidate will be equally driven by a passion to help improve people’s lives. This role requires an ability to prioritise and sometimes work at a quick but thorough pace to ensure clients and CAREGivers are well supported.

Knowledge: You will need to have experience and a good understanding of the Health & Social Care field and the needs of the elderly.

Communication Skills: Working with our clients requires diplomacy, good listening skills as well as being a clear and concise communicator. CAREGivers require support, direction and understanding.

Personable: Working with elderly clients requires great time keeping, excellent listening skills, patience, calmness, politeness, empathy and compassion and being highly professional.

Organised: This role requires someone who has excellent organisational skills, is unflappable, able to prioritise, focus and has a sense of urgency, whilst remaining calm under pressure.

Technology: It is expected that the individual is confident in using mobile technology, Excel, Outlook and willing to be trained on our in house database People Planner.

Essential: Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.

This role is subject to; full driving license, references & DBS enhanced disclosure.

Apply today for the Client Services Supervisor position.

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