Customer Service Advisor
We’re offering a number of permanent full time Customer Service roles. Our Contact Centre is open Mon- Fri 7am-8pm, Sat 7am-7pm, Sun 9am-5pm so your role will include 5 days with one weekend day and a mixture of shifts from 9 – 5 with one late and one early.
Our Contact Centre is based in Bridgwater, Somerset; but we are continuing to work flexibly into the future, so you will spend some days in the office and some days working from home. That means you have the best of both worlds as you get that important team interaction but you also get the benefits of home working too.
You’ll be the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre role. Handling calls and web chat conversations, there is no script to follow – so it’s more about asking the right questions and finding answers quickly and efficiently. If a customer isn’t happy, you’ll be instrumental in getting things back on track! If you are enthusiastic and take real pride in what you do, our customers will notice and love us all the more for it.
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are.
Asking questions and building relationships. Whether on a call or reading conversations quickly and effectively – making sure our customers leave the call, email or web chat happy and with everything that they need for the job.
Being resilient. Effectively handling multiple contacts – from general enquiries to customer complaints, you need to be ready to deal with it all.
Multi-skilled. We are a Multi Channel contact centre, so part of your role may be to assist our customers via email, social media and also webchat.
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.
Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach
A positive attitude. Make sure that our customers have a great experience while on the phone, via email and via webchat
Teamwork. Building positive relationships with colleagues and customers alike.
Reliability. Be there when we need you, be flexible and fun to be around.
Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.
Yourself. Bring your whole self to work and let your true personality shine through.
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and a wide range of benefits and perks including discount off a range of products from gym membership to days out. We’ll reward you with a colleague bonus, free on-site parking, life cover, pension & discounts on brands across the Travis Perkins!
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 500 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability