Customer Service Specialist
Who are Thatchers Cider?
Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fourth generation of family cider makers, we’re exceptionally proud of our Somerset roots.
We’ve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider mill. The best part? We’re just getting started.
We’re looking for a Customer Service Specialist to join our award-wining apprenticeship programme, to learn customer services the Thatchers way through our Brand Academy and Weston College.
Your Rewards and Benefits
– Apprenticeship salary
– Benefits including discounts at our cider shop (over 18s only)
This is the perfect opportunity to take your first steps into a customer-facing career with our incredible brand.
Our apprenticeship programme based within our Customer Service department is award-winning and you will be able to develop practical skills whilst earning a wage.
We know it is a big decision to take your first steps in a career and, at Thatchers, we ensure that we give you all the training, support and development you need to succeed.
We will support you to complete a full L3 Customer Service Apprenticeship at the end of which you will be offered a permanent role with one of our teams. At the beginning of your journey, we will create a training plan that meets your individual needs and will then develop your skills and knowledge through a range of business seminars and networking opportunities.
Thatchers is the industry standard for cider and we have worked hard to get to where we are and continually deliver amazing beverages. If you have the drive to grow our brand, develop great relationships and build a customer service career to be proud of, we want to hear from you.
As a Customer Service Specialist, you’ll learn everything there is to know about delivering outstanding customer service. You’ll take on a full-time role with days out to spend at college to reinforce your practical skills with academic knowledge.
Primarily based on the phones in customer service, you will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.
Specifically, you will learn how to:
– Manage incoming and outgoing calls to customers
– Place customer orders and assist with promotional items/POS
– Create delivery schedules
– Process installation requests and repairs for customers
– Manage and process any customer returns
– Assist with the admin of export deliveries
– Complete monthly reporting
To be considered as a Customer Service Specialist, you will need:
– GCSE Maths and English at grade 4/C or above, or Level 2 Functional skills or equivalent
– A good level of IT skills and happy to learn new software systems
– The ability to analyse data and present it to an audience
– Good spelling, grammar and punctuation
Other organisations may call this role Customer Service Apprentice, Customer Care Apprentice, Customer Support Apprentice, Trainee Customer Service Advisor, or Trainee Customer Service Executive.
The closing date for this role is the 18th April 2021.
Webrecruit and Thatchers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Customer Service Specialist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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