Somerset County Council
Desktop Support Technician
An exciting opportunity has arisen to join the SCC Desktop Support team as a Desktop Support Technician. The team currently operate out of County Hall Taunton and remotely both from home and at various SCC hub sites and satellite offices. We offer a variety of shifts on a rota basis, covering from 8am until 6pm. We are currently involved in device deployments, fixing hardware and software faults, mobile device support and various new and exciting projects throughout Somerset.
Here’s what you can expect to be doing
We are the 2nd line support team for all SCC staff who may have a technical issue with their device, need to request some new kit or are just after some guidance on how best to use the kit we issue them with. We do this both face to face and remotely. We manage our calls via the Assyst system and use all kinds of tools to achieve this, including office 365, MS Teams, MSCM, Active Directory and many others. We also are involved in triage and escalating to our infrastructure support teams when a problem may require additional support from third line.
A few things about you
So if you have previous ICT 2nd line or Service desk support (including a working knowledge of Microsoft 365), can work as an effective team member, enjoy helping people, and have proven experience in a customer facing role in IT, we would like to hear from you.
Additional information
If you’re interested in finding out more, we’d love to hear from you. Just get in touch with Ollie Lindsell (Team Leader) on MS Teams or email olindsell@somerset.gov.uk
Interviews will take place in person at County Hall or via MS Teams
Salary: £22,571 to £25,927 per annum
Why choose Somerset County Council
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
DBS information
In this role you will require a criminal background check via Disclosure and Barring Service.
