Enquiry Office Advisor
Are you looking for a new challenge where no two days are the same and where you can make a real difference?
Are you a calm, confident and caring person looking to embark on a new career within the policing family?
If so, our Enquiry Offices deal with 12,300 visitors and 2600 on-line enquiries per month. As a first point of contact for members of the public your role will include:
• Supporting victims and witnesses of crime
• Managing conflict and helping vulnerable members of the public
• Supporting local policing and the criminal justice system
This role is 14.8 hrs working Monday and Tuesday 10:00am – 18:00pm
For an insight of the work undertaken by the Enquiry Office please take a look at this video.
What we can offer you:
A package of financial, lifestyle and health benefits to support whatever stage of life you’re in. Including:
• Comprehensive training programme to carry out the role with continuing professional development
• Competitive salary
• Local Government Pension Scheme
• Health Assured Employee Assistance scheme offering 24 hr help through counselling services, legal advice, fitness advice, personal coaching and health assessment
• Staff benefits including discounts on shopping, days out, sporting events, holidays
What do you need?
• Excellent communications skills
• NVQ Level 2 in Customer Services or equivalent experience
• Experience with Microsoft Office
• Ability to travel and work at police stations across the force area
If you think that you have these qualities and are interested in joining our team, we would like to hear from you.
To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years.
Does this sound like the role for you? Click the link below to apply.
We are looking for people who share our values of caring, inclusive, courageous and learning.
To find out more about our Inclusive Culture
To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.
Why work for Avon and Somerset Police?
Avon and Somerset Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Avon and Somerset is the force for you.
Equality, diversity and inclusion
Avon and Somerset Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
All requests for flexible working patterns will be considered and will be dependent on the role.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
Avon and Somerset Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.