ESD/Neuro Administrator

ESD/Neuro Administrator

Are you a motivated and experienced individual looking for a new challenge?  We have opportunities for individuals to join our admin support for our Stroke and ABI ESD team.

The post-holder will work as part of a team providing comprehensive administrative services including receiving and processing referrals, telephone duties, typing of correspondence and reports and the organisation of client appointments including creation and posting of relevant letters and forms.


Main duties of the job


The post holder will work as part of the countywide Early Supportive
Discharge/Neuro Service.

The Early Supported Discharge Service enables the accelerated discharge of Stroke and Acquired Brain Injury patients usually to their own home or normal place of residence from district or community hospitals.

The Neurological review service provides care for patients with ongoing neurological conditions


Working for our organisation


As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!

Detailed job description and main responsibilities

  • The post-holder will provide administrative support for the key tasks of the ESD/Neuro Service, including waiting list management (via Excel and RiO); monitoring of service quality improvement plans and service performance targets.
  • Provide comprehensive clinical administrative services, including telephone duties, typing of correspondence and reports and the organisation of client appointments including creation and posting of relevant letters and forms.
  • Taking telephone calls from ESD/Neuro clients/carers who may be distressed or have high expressed emotion and manage these appropriately and signpost them to appropriate clinicians and services.
  • To minute ESD/NEURO business meetings and other meetings as required and carry out any actions as required.
  • To provide a point of contact for professionals from within the Trust and across a wide range of external agencies, families, carers, and young people, ensuring effective communication, liaison and courtesy at all times.
  • Maintenance of administrative files and records of referrals, attendances and discharges.
  • Maintenance of client files – ensuring confidentiality.
  • To type reports, letters, minutes and forms etc. maintaining accuracy, appropriate layout in line with Trust policy and presentation.
  • To assist in data input for research purposes and obtaining information from the RiO system for audit and Service Quality Improvement Plan purposes.
  • To assist with the preparation of resources for training in terms of printing, preparing PowerPoint presentations and any other general support.
  • To be responsible for updating the team’s intranet website.
  • To maintain Excel spreadsheets pertaining to clinical activity within the ESD/Neuro service as required.
  • To prepare manuscripts for publication (text, tables and diagrams).
  • To assist in ensuring relevant files, papers, refreshments etc. are available for meetings.
  • To take initiative where necessary, prioritising the workload to ensure deadlines are met.
  • To maintain confidentiality and to ensure working practices are secure.
  • To assist with the provision of administrative cover in the event of sickness absence and annual leave, travelling to other units within the Trust if required.
  • Adhere to all Trust policy procedure and guidelines.
  • Participate in regular supervision and annual appraisal processes, in line with Trust policy.
  • Attend and maintain appropriate levels of training within the Trust’s mandatory training framework.

Person specification

Qualifications and Training

Essential criteria
  • RSA/OCR Stage III or equivalent in Word Processing or typing
  • GCSE English (C grade minimum)
  • Training in the use of Powerpoint and Excel
Desirable criteria
  • ECDL, CLAIT or equivalent
  • NVQ level 3 in administration

Knowledge & Experience

Essential criteria
  • Experience of setting up and maintaining office systems and procedures that support smooth running of the department
  • Knowledge and understanding of data protection and maintaining strict confidentiality
Desirable criteria
  • Experience of working in an NHS setting
  • Audio typing experience
  • Proficient in the use of Excel
Job Overview
  • Salary
    £20,330 - £21,777 pr
  • Job Category
    Admin / Clerical / Reception
  • Disability Confident
Job Location