Fracture Liaison Service Administrator

  • Full time
  • Taunton, Somerset
  • Posted 7 days ago
  • October 27, 2021
  • £20,330 - £21,777

Fracture Liaison Service Administrator

We are looking to appoint a full time administrator to join our Fracture Liaison Service.  The post would entail providing administration support to the clinical team.

The successful applicant will ideally have administrator/secretarial experience with excellent IT skills to include spreadsheets.  Audio-typing would be desirable however training would be given to the right candidate.  You should be able to organise own workloads and be able to work both independently and as part of a team.

 

Main duties of the job

Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face.

Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties

Co-ordinate correspondence (i.e. FLS assessment, treatment plan and admission/discharge information) to external agencies and healthcare provides including GPs and local CCGs.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Provide administrative support to the Fracture Liaison Specialist Practitioner including photocopying, sorting and distribution of mail, ordering stationery, maintaining supplies of appropriate documentation and leaflets.

Maintain manual or computerised records and provide information to relevant departments to enhance the efficient production of reports and audits for the FLS.

Maintain the FLS, clinic and treatment databases, providing confidential, accurate and up-to-date information.

Provide administrative support to facilitate the patient’s progress through the hospital system including outpatient and follow up services.  Plan and facilitate smooth and timely transfer of the patient through the hospital.

 

Working for our organisation

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!

 

Detailed job description and main responsibilities

Duties and responsibilities

Communication and working relationships

Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face.

Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.

Co-ordinate correspondence (i.e. FLS assessment, treatment plan and admission/discharge information) to external agencies and healthcare provides including GPs and local CCGs.

Provide accurate information/correspondence regarding patient outcomes for other healthcare professionals and agencies following a patient’s hospital attendance.

Fax/e-mail information to other units and primary care, including referrals and appointments, where appropriate.

Provide written information relating to osteoporosis, falls and bone health to patients and relatives, as requested.

Answer telephone enquiries for the FLS, taking messages and recording information for multidisciplinary teams, where appropriate.

Liaise with patients/family/carers to arrange appointments for outpatient clinics and investigations.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Participate in team and Trust meetings as required.

Report any incidents by way of Trust Incident Reporting system.

Planning and organisation

Provide administrative support to the Fracture Liaison Specialist Practitioner including photocopying, sorting and distribution of mail, ordering stationery, maintaining supplies of appropriate documentation and leaflets.

Maintain manual or computerised records and provide information to relevant departments to enhance the efficient production of reports and audits for the FLS.

Maintain the FLS, clinic and treatment databases, providing confidential, accurate and up-to-date information.

Provide administrative support to facilitate the patient’s progress through the hospital system including outpatient and follow up services.  Plan and facilitate smooth and timely transfer of the patient through the hospital.

Organise education programmes for patients and primary care including booking of venues and refreshments, advertisement of sessions, creation of advertising materials, recording attendance and collating evaluation forms for reporting to the Commissioners.

File reports and results as per Trust policy.

Support the Fracture Liaison Specialist Practitioner to facilitate the identification, assessment, education and follow up of fracture patients and the assessment, education and treatment of follow up osteoporosis patients.

Liaise with healthcare professionals facilitating prompt effective referrals, as requested, by unit staff.

Organise investigations at the request of clinical staff, liaising with patients, medical secretaries, primary care and other departments as necessary.

Maintain systems used to record referrals to other professionals and/or investigation requests.   Update system, recording any actions taken and identify/report potential delays to the Fracture Liaison Specialist Practitioner.

Work with the Information Department and Clinical Governance to ensure accurate recording of data for baseline, monthly and 3 monthly reporting purposes.

Analyse and report monthly data regarding the performance of the FLS to senior staff within the Trust.

Represent the Trust at external meetings if the Fracture Liaison Specialist Practitioner is unable to attend.

Responsibility for patient/client care, treatment and therapy

Respond to telephone calls from patients and their families and pass messages on as appropriate.

Ensure that any patient-identifiable information given, received or held in any form is processed and protected in accordance with Trust policy.

Policy, service, research and development responsibility

To be aware of the Directorate and Trust policies and guidelines and ensure that they are adhered to.

To keep up to date with changing practices.

To participate in appropriate staff development and training programmes, including mandatory training up-dates as required.

To take an active part in surveys and audit programmes across the directorate as required.

Be proactive and positively contribute to quality improvement proposals / changes to procedures.

Implement health and safety policies in the department and be proactive with health and safety ideas and improvements.

 

Responsibility for finance, equipment and other resources

To take ownership of equipment supplied to enable the job role to be fulfilled.

To take responsibility for any faults, damage or malfunctions in own work area.

To ensure that economical and environmental use of resources is followed.

To ensure that a personal work station assessment is carried out as and when required.

Responsibility for supervision, leadership and management

To act as a positive role model and lead by example.

To assist with the induction of new administrative staff as and when required.

To manage and deal with change and be confident in dealing any issues that arise during periods of change.

To undertake an annual appraisal and participate in regular 1-1 meetings with the immediate line manager.

 

Person specification

Qualifications

Essential criteria
  • RSA/OCR III WP/Typing or equivalent
  • AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge
  • ECDL or equivalent

Experience

Essential criteria
  • Audio typing/word processing
Desirable criteria
  • Previous NHS administration experience (2 years minimum)
  • Medical audio typing

Knowledge

Essential criteria
  • Working knowledge of Microsoft office suite
  • Knowledge of medical terminology
Desirable criteria
  • Knowledge of patient notes / retrieval and related tasks/medical records procedure

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Job Overview
  • Hours Per Week
    37.5
  • Salary
    £20,330 - £21,777
  • Job Category
    Admin / Clerical / Reception
  • Disability Confident
    Yes
Job Location