Help Desk Officer

  • Full time
  • Temporary
  • Exeter, Devon
  • Posted 5 days ago
  • January 22, 2021
  • £20493 - £22183 pa

Devon & Somerset Fire & Rescue Service

We are recruiting for a Help Desk Officer in Exeter.


Based at Service Headquarters, Clyst St. George Exeter, EX3 0NW

37 hours per week

Salary Grade 3, £20493 – £22183 per annum

Closing Date: Friday 22 January 2021 at 09.00

Due to the impending Maternity Leave of the current post-holder Devon and Somerset Fire & Rescue Service are seeking to appoint an enthusiastic individual on a temporary basis for a period of approximately nine months to be the first point of contact for Estates related enquiries.

The Helpdesk Officer performs a crucial co-ordination role which supports a number of the important services delivered by the Estates Department.

Candidates will need:-

  • Experience of working in a dedicated Helpdesk/ Customer Service role
  • A knowledge of basic office systems and procedures
  • A word processing/ IT related qualification(s)
  • The ability to work on own initiative or as a member of a busy team

A basic knowledge of Health & Safety Legislation is desirable.

For an informal discussion about the post, please contact Amanda Chaplin, Estates Admin & Facilities Manager on – 01392872267 or 07970333336.

For further information please visit our website:, and click on the “Working for Us” tab. The Job Description and Person Specification can also be found on our website.

If you are interested in applying please provide evidence to cover the 9 criteria numbered and underlined on the Person Specification, as this will provide the basis for shortlisting. These criteria can be found within the Person Specification element of the Job Description.

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