Hotel Services Team Leader

Hotel Services Team Leader (West Mendip & Shepton Mallet Hospital)

An exciting opportunity has arisen for a Band 4 Hotel Services Team Leader at West Mendip Hospital – are you ready to start a new chapter in your career?

The post holder will manage the day to day working of Catering, Cleaning, Portering and Laundry services within the Hospital Ward, Outpatient department, Administration areas, Physiotherapy & Occupational Therapy, District Nurses, This is in conjunction with Matron and the Trust Facilities and Deputy Facilities Managers to ensure a safe and hygienic environment to support patient care.

The post holder will have the ability to prioritise and manage a challenging workload without supervision on a daily basis and cope with interruptions from staff, telephone calls, emails and contractors, many of which require immediate attention.

Do you have experience working within Hotel Services and Catering and managing a team? This friendly Community Hospital would like to hear from you!


Main duties of the job


The post holder will manage the day to day working of Catering, Cleaning, Portering (where applicable) and laundry services within the hospital wards and departments where applicable.   This in conjunction with Matron, Facilities Leads and Facilities Manager to ensure a safe and hygienic environment to support of patient care. This is maintained by ensuring a range of cleaning, housekeeping and catering duties are carried out.

The post holder will be responsible for ensuring the Hotel Services Team maintains the standards set out by the Trust / Department and Government Guidance.  The overall responsibility of the Hotel Services Team lies with the Matron as the budget holder.

The post holder will be responsible for ensuring the effective provision of a comprehensive, professional and high quality Hotel Services Team to support the running of the departments within the Community Hospital setting.

The post holder will establish effective working links with all hospital staff, patients and external agencies (e.g. Contractors, Environmental Health Officers)

The post holder is responsible for E-roster within Hotel Services, and will input all staff hours, ensuring they are within the agreed budget limits.  The post holder will be the first line approval for authorisation and then inform the matrons for final approval.

The post holder will allocate staff on a daily basis and amend staffing to cover sickness and annual leave.


Working for our organisation


As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!


Detailed job description and main responsibilities

The post holder must ensure compliance with the NHS National Cleaning Standards, Trust Operational Cleaning Manual and the National Better Hospital Food programme.

The post holder will manage the production of safe catering for patients, staff and visitors.

The post holder will oversee any Hotel Services contractors when onsite to ensure deliveries/collections/work is adhered too and if any fall below the contract requirements take appropriate action to ensure the issues are resolved.

The post holder will report any estate requests, monitor outcomes and completion of jobs and refer any non-completion of work to Matron and the PFI facilities management company

The post holder will ensure the security of the Facilities department. In times of absence the Team Leader they will delegate this responsibility to others.

The post holder is expected to use their own initiative, make decisions and deal with departmental, patient and contractor queries.

Person specification


Essential criteria
  • NVQ 3 appropriate to post
  • Level 3 award in food safety in catering
  • Evidence of previous team management experience
  • Proven employment in cleaning and/or catering

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Job Overview
  • Hours Per Week
  • Salary
    £22,549 - £24,882
  • Job Category
Job Location