Patient Referral Advisor

NHS

Patient Referral Advisor

A great opportunity has arisen to work at the Care Navigation Service as a Patient Referral Advisor.

You will be providing support to patients that require transport to hospital appointments as part of the Patient Transport Advice Centre Team; working in the call centre assessing patients’ eligibility for NHS funded transport signposting patients where appropriate to community or public transport.

We are looking for someone who has experience of working in a call centre that is used to taking a high volume of calls. Who is sympathetic, calm and courteous at all times to patients and staff using the service. The post holder will also need to be able to manage difficult conversations requiring a high level of resilience.

Job type: Permanent

Working pattern: Part time, 18 hours 45 minutes per week.

Role 1 – Monday 08:30-16:30, Tuesday 09:00-15:00, Wednesday 09:00-14:45

Role 2 – Monday 09:00-17:00, Thursday 09:00-14:45, Friday 09:00-15:00

Flexibility on working days may be required to meet the demands of the service.

For further details / informal visits contact:

Name: Jennifer Russell

Job title: Recruiting Manager

Email address: jenniferrussell1@nhs.net

Telephone number: 01278 727417

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Job Overview
  • Salary
    £19,737 - £21,142 pa pr
  • Job Category
    Admin / Clerical / Reception
Job Location