Retail Keyholder

Retail Keyholder

With a strong background within in a retail environment, you’ll be highly confident delivering a stellar customer experience to everyone who walks into our store. You’ll have a passion for the Frugi Group brands and as a Retail Keyholder, you’ll assist in ensuring our Retail Assistants play an active role in ensuring sales targets are met and engage customers in the brand story. You’ll be commercially aware and effective at building relationships with our highly treasured customers and colleagues across the business. You’ll also be computer literate and super organised with excellent time management skills and the ability to work flexibly across a number of key tasks.

Your Role in a Nutshell

This is an exciting opportunity to play an integral role in assist the retail management team with the daily operation of the Frugi Group’s first outlet store. As a Retail Keyholder, you’ll immerse yourself within the Frugi Group brands and develop an outstanding product knowledge. You’ll deliver an excellent shopping experience for our customers by assisting them to make the right purchases and create a lasting impression of the Frugi brands. You’ll also assist our retail management team to recruit, train, supervise and motivate the retail assistants to maximise customer experience and sales.

Your Key Responsibilities

Customer Service & Sales

  • Welcome and greet customers, understand their needs and guide them to the right products.
  • Be sales-minded and upsell Frugi group products, where possible.
  • Deliver outstanding customer service, and combine your sense of fun with energy and enthusiasm.
  • Process customer purchases, payments, returns, and exchanges in line with the Frugi group policies and procedures.
  • Support the management and the rest of the team in maximising profitability, drive store sales and in ensuring sales targets are met.
  • Maintain shop standards with high levels of visual merchandising to ensure sales targets are met.
  • Maintain stock levels as required, checking deliveries to ensure stock is not damaged and reporting any issues to the Warehouse.

Supervision and assisting in the management of the store

  • End of say cashing up, reconciliation, banking and reporting.
  • Assist with recruiting and onboarding of Retail Assistants and assist in providing supervision and motivation to the team to meet sales targets and business objectives.
  • Assist in providing ongoing training to help ensure all retail assistants are knowledgeable and effective in their role.
  • Assist in maintaining high standards of cleanliness throughout the store and ensure H&S guidelines are complied with at all times.

Essential skills

  • Previous experience within a keyholder role in a busy retail environment.
  • Be able to deliver outstanding customer service and be commercially aware.
  • Personable and effective at building relationships with customers and colleagues across the business.
  • Creative and innovative thinker and ‘out of the box’ problem solver.
  • Excellent communicator in the spoken and written word, with accuracy and great attention to detail.
  • Super organised with excellent time management skills and the ability to work to tight deadlines.

What’s in it for you?

  • We’re offering a part time, 16-hour permanent contract, based at our new outlet store at Clarks Village Shopping Centre in Street.
  • We’ll invest in you with a competitive hourly rate of £10.25 per hour.
  • A pension scheme to help you save towards the future.
  • A profit share scheme where you get to share in the success of our company.
  • A generous holiday allowance and the option to buy or sell some holiday.
  • A whopping 60% discount across our fantastic range.
  • An opportunity to volunteer, enabling you to give your time to a cause close to your heart.
  • Ongoing professional development supported with bespoke learning initiatives and training opportunities.
  • Career progression – as we grow, you’ll grow too!
  • Our award-winning health & wellbeing activities.
  • Regular events and treats organised by our very own Frugi Magic Makers
  • A dynamic, innovative and exciting environment to work in.

How to Apply

Send your CV and a covering letter stating why you are exactly the right person to join our team. Your covering letter is the perfect opportunity to showcase your personality and understanding of all things Frugi – so go for it!!

Closing date: 31st August 2022. We’ll be interviewing as we go along, so the role may close earlier than advertised. The early bird catches the worm!

Important: All applicants must have the right to live and work in the UK at the time of submitting your application; unfortunately, Frugi are not licensed to sponsor overseas workers.

Job Type: Part-time
Part-time hours: 16 per week

Salary: £10.25 per hour


  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Profit sharing
  • Sick pay
  • Store discounts
  • Wellness programmes

Ability to commute/relocate:

  • Street, BA16 0BB: reliably commute or plan to relocate before starting work (required)

Tagged as: 16 hrs pw or less

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