Sales Office Administrator

We are recruiting for a Sales Office Administrator who will be responsible for the day-to-day processing of sales orders received through the internet, email or telephone.

Full training is provided and your salary will be dependent on experience.

Main Duties and Responsibilities:

Process sales orders using the Globalshop system (Training Provided)
Maintain daily contact with customers by email and phone
Liaise regularly with the sales team
Liaise with production regarding lead-times for products
Communicate current lead-times to customers and update existing customers on their order progress
Advise customers on product related queries
Obtain transport quotes when required for overseas destinations.
Have a good understanding of the Exmoor Trim website
Influence the customer to maximise the sales order value
Provide excellent aftersales support
Undertake other associated tasks as directed by the Sales Office Manager

Person Specification

Good communication and interpersonal skills
Able to work in a methodical way with excellent attention to detail
IT literacy including MS Office
Experience using an ERP system is advantageous
Able to prioritise and organise own workload, meet deadlines, manage competing demands and respond to non-routine requests, often at short notice, whilst still meeting deadlines
Experience of delivering excellent customer service in a sales environment and contributing to company profitability
Experience in working effectively in a team environment.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.

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