Sales Office Administrator

Sales Office Administrator

We are recruiting for a Sales Office Administrator who will be responsible for the day-to-day processing of sales orders received through the internet, email or telephone.

Full training is provided and your salary will be dependent on experience.

Main Duties and Responsibilities:

  • Process sales orders using the Globalshop system (Training Provided)
  • Maintain daily contact with customers by email and phone
  • Liaise regularly with the sales team
  • Liaise with production regarding lead-times for products
  • Communicate current lead-times to customers and update existing customers on their order progress
  • Advise customers on product related queries
  • Obtain transport quotes when required for overseas destinations.
  • Have a good understanding of the Exmoor Trim website
  • Influence the customer to maximise the sales order value
  • Provide excellent aftersales support
  • Undertake other associated tasks as directed by the Sales Office Manager

Person Specification

  • Good communication and interpersonal skills
  • Able to work in a methodical way with excellent attention to detail
  • IT literacy including MS Office
  • Experience using an ERP system is advantageous
  • Able to prioritise and organise own workload, meet deadlines, manage competing demands and respond to non-routine requests, often at short notice, whilst still meeting deadlines
  • Experience of delivering excellent customer service in a sales environment and contributing to company profitability
  • Experience in working effectively in a team environment.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.

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Job Overview
  • Salary
  • Job Category
    Admin / Clerical / Reception
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