This role will support patient pathways by processing and booking patient appointments using multiple systems.
This will include outpatient appointments and following training, chemotherapy and radiotherapy appointments.
The role also entails covering the reception desk both in The Beacon Centre Outpatients area and The Beacon Day Unit.
Main duties of the job
To arrange appointments for our Haematology and Oncology patients including outpatient clinic appointments as well as, once trained, chemotherapy and radiotherapy treatment appointments.
To make a receive calls from internal and external sources including talking to patients on a daily basis.
Cover the reception desks and assist patients with their queries as required.
Working for our organisation
We recognise work life balance is important for our colleagues and we invite and will instigate conversations around this. We welcome discussions around working hours and flexible working and would be happy to discuss any request in accordance with the needs of the service.
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!
Detailed job description and main responsibilities
Please see Job Description for more detail –
Scheduling chemotherapy and/or radiotherapy
Answering and making calls
Covering the front desk and the Day Unit desk.
- Good standard of eduction
- Experience with Word, Excel etc
- NVQ 2 in Business Admin
Knowledge and Experience
- Previous office experience
- Experience in dealing with the public
- Knowledge of Hospital computer systems