Senior Technical Support Officer

Senior Technical Support Officer – Applications Delivery

Are you an experienced IT systems professional who recognises that quality IT provision requires both an eye for technical detail and an understanding of the strategic view of complex business systems?

Avon and Somerset Constabulary relies on technology to provide information to deliver policing to our local communities. The Information Technology Directorate comprises IT professionals who are dedicated to IT provision that directly supports policing.

The Applications delivery area comprises people-focussed, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required.

We have a role available for a Senior Technical Support Officer within our Applications team providing technical support for a variety of critical business systems including NicheRMS (the core records management system which covers Intel, Investigation, Crime Management, Custody and Case Preparation records).

You will have a strong understanding of best practice throughout all stages of the systems lifecycle – design, implementation and through-life support. An ability to adapt strong computer literacy to a variety of systems and situations is critical so that you can provide professional and technical expertise to stakeholders within and without the IT Directorate.

In this role your Main Responsibilities will be:- 

  • Working with other technical staff in designated and virtual teams
  • Providing comprehensive technical knowledge to a range of technical support and development services. This will include, but is not limited to, the following:-
    • Provision, development and solutioning
    • Installation and configuration
    • Input to development of standards
    • Service monitoring, asset management, pro-active prevention and associated maintenance
    • Fault diagnosis and resolution
    • Upgrades and Patching
    • Undertaking of various technical activities
  • Ensuring that the application/service operates to professional standards of quality and performance in terms of stability, availability and security, along with liaison with third-party suppliers and the provision of technical advice and guidance
  • To understand and comply with all standard procedures and Information Technology Infrastructure Library (ITIL) processes
  • Evaluating the effectiveness of existing processes and practices within own area of work in order to identify and implement opportunities for change and innovation and enable continuous improvement
  • Helping to create new knowledge base articles to share information for re-use throughout the team and IT Directorate and providing procedural documentation and relevant reports
  • To monitor, maintain and enhance working knowledge of emerging technology and industry best practice, gaining knowledge and expertise through hands-on experience, self-study, and other agreed learning environments
  • Making recommendations for service improvement, utilising industry standards to provide risk mitigation
  • Delivering tasks within technical projects, advising and recommendations in the development and implementation of solutions. Using a combination of technical knowledge and interpersonal skills, including consultation skills
  • Informing and delivering the strategy of the IT Directorate contributing to the overall strategy and vision of the organisation

Skills, Experience and Qualifications required:

  • Experience of working in a mature IT organisation
  • Strong computer literacy and understanding of technologies to a level deeper than simply the end-user experience
  • Experience in relevant technologies (including Windows Servers, end-user devices, Windows system administrative tools and complex line-of-business applications)
  • Excellent verbal and written communication skills
  • Customer service skills and a pro-active approach to problem solving
  • Good time management skills to enable completion of tasks within tight timescales
  • Methodical approach to the organisation of workloads
  • Open to new ways of working
  • Collaboration and communication across multiple people (colleagues, partners, suppliers) and teams
  • Engages with stakeholders to conduct joint working, developing and maintaining relationships to enhance effectiveness
  • Ability to develop good relationships and co-operation within the team and with other colleagues across the directorate and organisation
  • Works effectively as a team member and actively supports and assists colleagues to reach individual, team, directorate and organisations objectives

What we can offer:-

Our values are key, each and every employee embraces these in everything they do:- CARING. COURAGEOUS. INCLUSIVE. LEARNING.

Our mission is forefront of it all, we are here across the whole of Avon and Somerset to SERVE. PROTECT. RESPECT.

How we reward you is linked to our culture, it’s about more than just salary.

You will have access to free onsite parking, an onsite Gym, a Pension Scheme, a subsidised Canteen and an Onsite COSTA coffee just to name a few. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

In order to apply you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years.

Does this sound the role for you? Click on the blue button below to apply.

We are looking for people who share our values of caring, inclusive, courageous and learning.

To find out more about our Inclusive Culture

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Avon and Somerset Police?

Avon and Somerset Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Avon and Somerset is the force for you.

Equality, diversity and inclusion

Avon and Somerset Police are committed to equality, diversity and inclusion.

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Flexible working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Avon and Somerset Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

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Job Overview
  • Hours Per Week
  • Salary
    £33,618 - £36,369
  • Job Category
    IT / Technology
  • Disability Confident
Job Location