Somerset County Council have an exciting opportunity for two Service Improvement Officers to drive forward quality assurance activity that will support our improvement journey.
The focus will be on, supporting the implementation of new programmes and initiatives to help vulnerable children, and developing Special Educational Needs (SEND) services.
Key purpose of the role….
To co-ordinate quality assurance activity that will support the learning of peers as well as measure the impact of new programmes, initiatives and ways of working. You will be intrinsic in shaping the culture of our small, passionate team who work collaboratively with the wider service to support change and practice improvements.
- Lead the development, delivery and implementation of service improvements ensuring that strategic links are made with other services and appropriate partnership agencies and ensuring the change is embedded across the service
- Design, implement and maintain management systems and processes to ensure a continuous improvement culture across Children’s Services.
- Support inspection and planning activity and monitor the delivery of identified action plans arising from audit, review and inspection activity.
- Liaison with colleagues in Education, Early Help and Adult Services to ensure co-ordination and alignment of policies.
- Critically appraise practice, systems, processes and procedures and offer advice on re-engineering and organisational design to maximise outputs and outcomes.
- Ensure that all learning from complaints, participation, exit interviews, and other sources are captured and considered by Performance Management forums alongside more formal sources such as audit reports and performance data.
What we’re looking for…
You will be passionate about supporting the learning of others and building relationships with peers, to improve services for children across Somerset. We are looking for an individual who will take people along the improvement journey with them, pushing through barriers and offering challenge when needed.
You will to communicate information and learning to colleagues clearly, using public speaking skills. You will have excellent organisational skills and a willingness to learn. Solid data management experience is preferred (although not essential) in order to utilise this information to understand and influence overall service quality. Knowledge of Children’s Services, particularly SEND services, are also required.