Service Improvement Officer

  • Full time
  • Taunton, Somerset
  • Posted 1 week ago
  • October 21, 2021
  • £34,728 - £38,890

Service Improvement Officer

Somerset County Council have an exciting opportunity for a Service Improvement Officer to join a small but passionate team with the clear aim of driving practice improvement via the development and implementation of creative, strengths based, system wide quality assurance activity.

Here’s what you can expect to be doing

Key purpose of the role…

To co-ordinate quality assurance activity that will support the learning of peers as well as measure the impact of new programmes, initiatives and ways of working. You will be intrinsic in shaping the culture of the team, who work collaboratively with the wider service to support change and practice improvements.

Core responsibilities…

Lead the development, delivery and implementation of service improvements ensuring that strategic links are made with other services and appropriate partnership agencies and ensuring the change is embedded across the service

Design, implement and maintain management systems and processes to develop and ensure a continuous improvement culture across Children’s Services.

Support inspection and planning activity and monitor the delivery of identified action plans arising from audit, review and inspection activity.

Liaison with colleagues in Education, Inclusion, Early Help and Adult Services to ensure co-ordination and alignment of policies.

Critically appraise practice, systems, processes and procedures and offer advice on re-engineering and organisational design to maximise outputs and outcomes.

Ensure that all learning from complaints, participation, exit interviews, and other sources are captured and considered by Performance Management forums alongside more formal sources such as audit reports and performance data.

A few things about you

What we’re looking for…

You will be passionate about supporting the learning of others and building relationships with peers, to improve services for children across Somerset. We are looking for an individual who will take people along the improvement journey with them, pushing through barriers and offering challenge when needed. You will need to communicate information and learning to colleagues clearly, using public speaking skills.

You will have excellent organisational skills and a willingness to learn. Solid data management experience is preferred (although not essential) in order to utilise this information to understand and influence overall service quality. Knowledge of Children’s Services, particularly social care, is also required.

Additional information

The Service Improvement team are based in Taunton although we are very open to flexible working options. As Taunton is the county town, transport links are great, with easy access to the M5, less than two hours by train to London and 40 minutes’ drive in each direction to Bristol and Exeter.

For an informal chat about the role please contact Joanne Beaton email

Interviews 3 November 2021.  All interviews will be taking place virtually via Microsoft Teams.  We anticipate offering and conducting interviews ahead of the closing date for suitable candidates.

The salary range for this role is £34,728 to £38,890 per annum

As this role is customer facing you will need to speak fluent English.

Why choose Somerset County Council

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

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Job Overview
  • Salary
    £34,728 - £38,890
  • Job Category
    Public Sector
  • Disability Confident
Job Location