Service Manager – Continuing Healthcare (Adults)

  • Full time
  • Somerset, UK
  • Posted 3 weeks ago
  • £42,614
  • August 23, 2022

Service Manager – Continuing Healthcare (Adults)

It’s an exciting time to be a Service Manager in Somerset.  We’re doing things differently to put the person at the centre of everything we do.  We also benefit from a strong partnership with NHS colleagues and as we move into more integrated services, this CHC lead post will have a great deal to contribute to making sure Somerset residents get the best outcomes.

Our focus is on promoting independence for everyone – so that people can do the things that matter most to them and live the life they want to live. When you work with us you’ll have the freedom to be innovative, to influence change and to really touch people’s lives – you can #DoitYourWay.

Here’s what you can expect to be doing

You will be working with people who require social care services, their families and carers to ensure independence is maintained as much as possible and outcomes are clear, monitored and reviewed.  As a Service Manager you will predominantly be working with Somerset’s Social workers and managers to oversee the Council’s interface with CHC, monitoring the quality and performance of the Council in this area.  You will be expected to present performance information relating to CHC at senior management meetings as well as leading on developing staff’s knowledge and understanding of CHC.

You will be the CHC lead for Somerset and able to advise staff, managers, senior leaders and Councillors on any CHC matter or strategy.

You will need excellent communication and negotiation skills and will be the main point of contact for the NHS in relation to joint funding queries and concerns: working closely with partner agencies to improve joint working practices.

You will be required to develop strong and effective working relationships with CHC managers and nurse assessors in Somerset CCG (Clinical Commissioning Group, soon to be the Integrated Care board), attending CHC (Continuing Health Care) panels and appeals as required.

What we need from you

As Service Manager- CHC lead, you will steer, develop and monitor the delivery of CHC social care operational services across the County.  You will work closely with each locality’s leadership team to ensure each locality are providing the standard of responses and assessments we would expect.

You will guide the service to promote people’s independence and support people to continue to live at home and within their own community.

You will have the opportunity to be creative and influence the development of the service by bringing your ideas to the table.

You will be responsible for directing and managing short and long-term priorities in the CHC social care arena and you will be responsible for ensuring that the standards of CHC response and work completed are first class and sustainable.

A few things about you

We are looking for a Service Manager who has an excellent knowledge of CHC and is able to inspire and motivate others to provide a superb CHC response within their social care roles.  You will be confident in a leadership role, fully conversant with understanding complex performance data, able to identify areas requiring development and able to be the Council’s ‘go to’ CHC expert.

You will have:

  • An understanding of Adult Social Care with substantial management experience and an applied current expert knowledge of CHC legislation and guidance.

You will need to be:

  • Working (or recently worked) at team manager level
  • Innovative and creative
  • Motivated and passionate to make things happen
  • Full of new ideas


Additional information

If this sounds like you, we love to hear from you. To find out more before applying, please contact Emily Fulbrook on

Access to/use of a vehicle is an essential requirement for this role.

From 1 April 2023 the County and District councils in Somerset will be replaced by a new single unitary authority – Somerset Council. It’s a genuinely exciting time to join us as we work together with the four district councils to deliver the new council for Somerset.

Why choose Somerset County Council

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a car or bicycle for work
• Staff benefit scheme offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits, holidays, gym membership and more.

DBS information

This job requires a criminal background check (DBS) via the disclosure procedure.

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