Service Manager – Policy, Performance and Assurance

Service Manager – Policy, Performance and Assurance

The landscape for health and social care is changing, bringing with it many exciting opportunities as well as new challenges. Do you want to shape how things are done in Somerset, make a positive impact to people’s lives and enjoy the freedom to drive forward real change?

Here’s what you can expect to be doing

This new role will play a key part in ensuring Adult Social Care in Somerset has the resources to interpret, respond to, introduce and maintain accurate and user-friendly policy and procedures, enhance our performance monitoring and reporting capability, as well as supporting the significant implementation and delivery activity associated with the new duty to review and assess Local Authority performance from April 2023.

If you are looking for a new role to get your teeth into that is exciting, fast paced and will help springboard your career, apply now. You will have a chance to build a strong team to support this critical area of work.

A few things about you

We are looking for a highly motivated individual with excellent communication and interpersonal skills, a strong appreciation of the adult social care legislative framework, and a sound appreciation of the current wider public sector context and developments.

You’ll be driven by a commitment to delivering transformation and improving service delivery. This should be backed up by your considerable knowledge and experience of working effectively in partnership and in a policy and/or performance environment.

You will need to be:

  • educated to degree level in a relevant discipline
  • decisive, with the ability to analyse detailed information and address complex issues
  • highly IT literate with very strong and efficient administrative skills
  • able to prepare and present complex issues, data and reports in a clear and convincing manner
  • able to work at pace
  • Experienced in supervision with the ability to achieve results through others.

Additional information

If you are interested in finding out more about this post, please do get in touch with Nicola Shaw (Strategic Manager) via

Interviews likely to be 11/12 July 2022.

From 1 April 2023 the County and District councils in Somerset will be replaced by a new single unitary authority – Somerset Council. It’s a genuinely exciting time to join us as we work together with the four district councils to deliver the new council for Somerset.

Salary £42,614 per annum

Why choose Somerset County Council

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do. We offer great training and development opportunities, with supportive management. We offer an excellent benefits package which includes:

  • Generous annual leave entitlement
  • Relocation support
  • Staff discounts
  • Pension scheme

DBS information

In this role you will require a criminal background check via Disclosure and Barring Service.

Job Overview
  • Salary
  • Job Category
    Public Sector / Local Gov't
  • Disability Confident
Job Location