Training Support Administrator (Digital Support)

  • Fixed contract
  • Full time
  • Taunton, Somerset
  • Posted 1 week ago
  • November 28, 2021
  • £22,549 - £24,882

Training Support Administrator (Digital Support) – 12 months FTC

An exciting opportunity has arisen for a Training Support Administrator within the Digital department at Musgrove Park Hospital to cover a recent secondment.

You’ll be working in line with the Digital Strategy to deliver on our commitment to making real improvements in patient care through the adoption of digital technology throughout the hospital and the wider health community of Somerset.

We are looking for an individual with high organisational skills, knowledge of computer operating systems and software applications (including MS Office applications) to join our friendly Clinical Systems Testing & Training Team.

Understanding of NHS operational business and clinical processes, NHS Policies and Strategies, including Data Protection and Security would also be an advantage.


Main duties of the job


To provide an effective comprehensive range of administrative support to the clinical systems Teams who manage and develop the Trust systems. This will involve routine and delegated workstreams to enable the Team to maintain the clinical systems, problem solve and resolve issues as they occur, plan and deliver future project developments.


Working for our organisation


As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!


Detailed job description and main responsibilities

  • Create the bi-yearly schedule of Business As Usual training courses
  • Create and maintain Standard Operating Procedure documentation on behalf of the Team
  • Maintain the Help functionality within the clinical systems
  • Maintain the Clinical System Guides and support documentation both on the Trust intranet and for the Team
  • Maintain and update the relevant Clinical System e-learning packages
  • Ensure new starters are supported to get quick access to learning and to the clinical systems

Person specification

Qualifications & Training

Essential criteria
  • Educated to NVQ level 3 in IT related subject or equivalent gained through specific relevant experience
  • GCSE ‘C’ grade or equivalent in English and Maths
Desirable criteria
  • ITIL Foundation
  • ECDL or NHS Elite
  • Evidence of own continuing professional development


Essential criteria
  • Good working knowledge of computer operating systems and software applications including MS Office applications (Word, Excel, PowerPoint
Desirable criteria
  • Knowledge of clinical/technical applications
  • Understanding of NHS business and clinical processes
  • Understanding of NHS Policies and Strategies, including Data Protection and Security


Essential criteria
  • Experience in end user training
Desirable criteria
  • Presenting to small groups
  • Experience of working in the NHS

Skills & Abilities – Personal Characteristics, Communication & Analytical/Judgement Skills

Essential criteria
  • Self-motivated, enthusiastic, organised
  • Attention to detail
  • Ability to communicate with a range of healthcare professionals
  • Working to deadlines
  • Management and prioritisation of workload
  • Excellent keyboard skills
  • Able to work equally as part of a team or on own initiative
  • Excellent communication skills, both orally and in writing
  • Ability to build and maintain relationships with good interpersonal skills
  • Problem solving skills
  • Adaptable to change
  • Work to deadlines, often within tight and changing schedules
  • Prioritise, plan and organise own workload effectively
  • Ability to work on own initiative and without constant supervision

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Job Overview
  • Hours Per Week
  • Salary
    £22,549 - £24,882
  • Job Category
    Admin / Clerical / Reception
  • Disability Confident
Job Location