Waiting List Co-ordinator (Perm and Fixed)

  • Fixed contract
  • Full time
  • Taunton, Somerset
  • Posted 2 weeks ago
  • £20,330 - £21,777
  • August 22, 2022

Waiting List Co-ordinator

An excellent opportunity has arisen to work as part of a friendly team responsible for the co-ordination, organisation and management of an elective waiting list.

You will be required to help maximise capacity and ensure  excellent patient care within an exceptionally busy and highly pressurised work environment.

You will need to be meticulously organised, motivated and have the ability to approach daily work in an ever changing and sometimes challenging yet exciting environment.


Main duties of the job


To co-ordinate patients into the appropriate theatre or endoscopy list by:

  • taking into consideration a suitable surgeon, endoscopist, anaesthetist and equipment is available plus ensuring ‘special requests’ are made
  • informing patients of all essential booking information to enable the patient to attend prepared for their admission
  • meeting the patients social needs and availability

Scheduling patients involves working with the wider team to balance adherence to national and local wait time standards, clinical priority and service requirements.

To attend team meetings and communicate effectively daily with all grades of staff to build strong working relationships.

To proactively and efficiently ask and answer patient and staff questions and queries in a timely and professional manner.


Working for our organisation


As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!


Detailed job description and main responsibilities

Please see the job description and person specification.

We regularly review and develop our service provision reflecting current trends, values, beliefs and the needs of our service users.



Person specification

Qualifications, training and knowledge

Essential criteria
  • NVQ level 3 in Business Administration or equivalent, or demonstrate relevant experience.
  • Good standard of education up to GCSE or O’level (A-C) Standard
  • Computer/Word processing qualification or EDCL
  • NVQ customer care/Service
  • Good Knowledge of the Trust Electronic patient record system or similar
  • Knowledge of Microsoft office applications such as Word and Excel
  • Basic Knowledge of medical terminology
  • Experience and understanding of waiting lists
  • Excellent communication skills and interpersonal skills via telephone, email and face-to-face
Desirable criteria
  • Supervisory/ management experience
  • Management of elective waiting lists or similar

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Job Overview
  • Hours Per Week
  • Salary
    £20,330 - £21,777
  • Job Category
    Admin / Clerical / Reception
  • Disability Confident
Job Location